Network Management

Keeping the network up and running is crucial to any organization that uses a network. Clients that need basic network administration expertise or who prefer to utilize additional resources to augment their current staff can benefit from TekSmith Systems' network administration services. We provide network management of our client's network operating system or network infrastructure including configuration, security, problem resolution, problem management, project management and performance measurement and management.

Proper tracking of email, fax and Internet activity brings an organization additional control and security by providing an audit trail that tracks the "who, what, when and where" of usage and highlights improper use of resources. Managed systems also enhance the accuracy of a clients budgeting and chargeback methodology by quantifying the benefit of messaging systems and providing alerts to the need to upgrade or add systems.

Network security is crucial to an organization's success. A managed network provides an ability to identify security breaches, promotes policy adherence, and traces the steps leading to policy violations so that the organization may take the appropriate corrective actions.

Network performance monitoring is necessary for continuous trouble free uptime of the network. Knowing that a potential problem exists before the issue presents itself in the form of a down network allows an organization to apply a resolution before the problem occurs. Our network performance monitoring services include performance tuning and network capacity planning analysis, which enables clients to accurately assess options and forecast for future upgrades.

TekSmith Systems technical resources include some of the brightest, most competent network engineers in the field. Our engineers hold technical certifications including Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), Novell-Certified Network Administrator (CNA) and Certified Network Engineer (CNE).

We offer full-time on-site expertise for clients that wish to outsource the network administration function or, if preferred by the client, on-demand service call engagements and/or telephone support. We offer guaranteed minimum response times and documented escalation paths to technical representatives for on-demand service call engagements.